GDPR Compliance

Data Controller Information

neon-institute acts as the data controller for personal information collected through our services. We are committed to protecting your rights under the General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to provide animal care services you've requested
• Legitimate Interest: Maintaining business records and improving service quality
• Legal Obligation: Complying with applicable laws and regulations
• Consent: For marketing communications and optional data collection

Your GDPR Rights

Under GDPR, you have the following rights:

Right to Access

You can request a copy of personal data we hold about you, including information about how it's being processed.

Right to Rectification

You can request correction of inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of your personal data under certain circumstances. Note that we may need to retain some information for legal compliance or legitimate business purposes.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations.

Right to Data Portability

You can request your personal data in a structured, commonly used format for transfer to another service provider.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects.

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within one month, though complex requests may require additional time.

You will need to verify your identity before we can fulfill certain requests.

Data Protection Officer

For questions about data protection or GDPR compliance, you may contact our data protection officer at [email protected].

International Data Transfers

Your personal data is processed within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place.

Data Breach Notification

In the event of a data breach that poses risk to your rights and freedoms, we will notify you and relevant supervisory authorities within 72 hours of becoming aware of the breach.

Children's Data

We do not knowingly collect or process personal data from individuals under 16 years of age without parental consent.

Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not complied with GDPR requirements:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Phone: 0303 123 1113

Policy Updates

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Material changes will be communicated through our website and email where appropriate.

Contact Information

For GDPR-related inquiries:

[email protected]
47 Thornbury Lane
Bristol BS8 2PX
United Kingdom