Terms of Use

Agreement to Terms

By accessing and using this website and our services, you agree to be bound by these terms of use. If you disagree with any part of these terms, you should not use our services.

Service Description

neon-institute provides professional animal care services including grooming, training, boarding, and wellness consultations. All services are provided by trained professionals in accordance with animal welfare standards.

Booking and Appointments

When you book a service through our website or other channels:

• You must provide accurate information about yourself and your pet
• You are responsible for disclosing relevant health conditions or behavioral issues
• Appointments are subject to availability and confirmation
• Cancellations must be made at least 24 hours in advance to avoid charges

Client Responsibilities

As a client, you agree to:

• Ensure your pet's vaccinations are current as required for the service
• Inform us of any health conditions, medications, or behavioral concerns
• Provide accurate emergency contact information
• Arrive on time for scheduled appointments
• Maintain payment obligations for services rendered

Our Responsibilities

We commit to:

• Providing services with reasonable skill and care
• Maintaining safe and clean facilities
• Employing qualified and trained staff
• Communicating any concerns about your pet's welfare
• Respecting your privacy and personal information

Limitation of Liability

While we take every precaution to ensure safety, animals can behave unpredictably. We are not liable for:

• Pre-existing health conditions that manifest during care
• Injuries resulting from normal animal behavior or interaction
• Reactions to standard grooming procedures
• Outcomes beyond our reasonable control

Our liability is limited to the amount paid for the specific service in question.

Health and Safety

We reserve the right to:

• Refuse service to animals showing signs of illness or aggression
• Require veterinary clearance for animals with health concerns
• Terminate a service if the animal's behavior poses safety risks
• Seek emergency veterinary care if necessary, at owner's expense

Payment Terms

Payment is due at the time of service unless alternative arrangements have been made. We accept standard payment methods. Prices are subject to change with notice. Late payments may incur additional fees.

Cancellation Policy

Cancellations made less than 24 hours before a scheduled appointment may be subject to a cancellation fee equivalent to 50% of the service cost. We understand emergencies occur and will work with clients on a case-by-case basis.

Intellectual Property

All content on this website, including text, images, logos, and design elements, is owned by neon-institute or our licensors. You may not reproduce, distribute, or create derivative works without permission.

User Conduct

You agree not to:

• Provide false or misleading information
• Engage in abusive or threatening behavior toward staff
• Use our services for unlawful purposes
• Interfere with other clients or animals in our care

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Modifications to Services

We reserve the right to modify or discontinue services with reasonable notice. We may also temporarily suspend services for maintenance or other operational reasons.

Dispute Resolution

In the event of a dispute, we encourage clients to contact us directly to resolve the matter. If informal resolution fails, disputes will be governed by the laws of the United Kingdom.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Changes to Terms

We may update these terms periodically. Continued use of our services after changes indicates acceptance of the updated terms. Material changes will be communicated through our website.

Contact Information

For questions about these terms of use:

[email protected]
47 Thornbury Lane
Bristol BS8 2PX
United Kingdom