Privacy Policy

Information We Collect

When you use our services, we collect information necessary to provide quality care for your animals. This includes:

• Your name and contact details
• Pet information including name, breed, age, and health conditions
• Veterinary contact information
• Service preferences and booking history
• Payment information for processing transactions

How We Use Your Information

We use collected information to:

• Provide and improve our animal care services
• Communicate with you about appointments and service updates
• Maintain records of care provided to your pets
• Process payments and manage bookings
• Respond to inquiries and customer service requests
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information with:

• Veterinary professionals when necessary for your pet's care
• Service providers who assist in business operations
• Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Pet care records are maintained for a minimum of three years following the last service date.

Your Rights

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Object to processing of your personal data
• Request restriction of processing
• Data portability

Cookies and Tracking

Our website uses cookies to improve user experience and analyze site usage. You can control cookie settings through your browser. For more details, see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:

[email protected]
47 Thornbury Lane
Bristol BS8 2PX
United Kingdom